What information we collect:
When you make a property enquiry:
- Name
- Address
- Telephone Number
- E-mail address
If you make an offer on a property:
- Date of birth
- Identity documents
If we market your property:
- Name
- Address
- Telephone Number
- E-mail address
- Date of birth
- Identity documents
How we will use your data:
- To deliver our services to you
- To send property details to you
- To send details of property related services which you have requested
- To send details of property related services which we think may be of interest to you
- To check your identity
- To obtain a reference in respect of your ability to make rental payments
- To provide an opinion to landlords in respect of your suitability as a tenant
Purpose of the processing and the legal basis for the processing:
- Legitimate interests:
- To provide services to you before we have a contract with you, for example sending prospective purchasers and tenants property particulars or dealing with general enquiries submitted to us.
- To monitor the use of our website.
- To investigate and deal with any complaint you may raise with us.
- In connection with any compliance matters, litigation, legal claim or regulatory issues.
Consent:
- Direct marketing in respect of properties which we are offering for sale or to let which may be of interest to you.
Contract:
- Providing our services in respect of the sale or letting of a property
- Providing our services in connection with the management of a property
- Processing payments and receipts to or from third parties
Legal obligation:
- To verify your identity
- To comply with any request from relevant government or law enforcement bodies
Who we may share data with
- Solicitors who are providing legal advice relating to your property
- Any other named party to a signed contract, or with whom you intend to enter into a contract with, for example your landlord or tenant
- Third parties who are providing maintenance and repairs to a property you occupy
- Utilities companies where we are required to do so in accordance with lease documentation or when you request us to do so
- Referencing companies to obtain references for letting a property
Retention period or criteria used to determine the retention period
- For data collected in relation to the performance of a contract, this will be held for 7 years
- Where you register to use our website, your data will be held for the duration of your time as a user of our website and for 7 years afterwards
- Where your data is used for marketing purposes, we will retain your data and process it until you request us to stop.
Changes to our policy
- Any changes or updates to this policy will be posted on this web page and sent to you by e-mail where appropriate.
Your Rights
- You have the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object and the right not to be subject to automated decision making including profiling.
- In certain circumstances, your rights may be limited, for example if you ask us to delete information which we are required to keep by law.
To exercise any of your rights, you can contact us using the details below:
By e-mail:
info@starkeys.co.uk
By post:
3 Manor Row
Bradford
West Yorkshire
BD1 4PB
If you have unresolved concerns after contacting us, you have the right to complain to the Information Commissioner’s Office.
